Get in Touch With Our Team
Need a hand? Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need help verifying your account, checking a withdrawal, or reporting a site problem, our advisers can assist via email, phone or live chat. We aim for prompt, practical replies and will escalate complex enquiries to the correct team so you get a clear, timely outcome directly. If you prefer, we can arrange callbacks or advise on responsible-play tools.
| Department | Contact |
|---|---|
| Customer Support | [email protected] (email, live chat 24/7) |
| General enquiries | [email protected] (queries, account info and billing) |
| Affiliate enquiries | [email protected] (partnerships and payments) |
| Phone | +44 20 7183 6425 (Mon-Fri, 09:00-18:00) |
| Working hours | Live chat 24/7 support; email replies within 24 hours |
Email Support
Email is our preferred way to handle detailed requests, account queries or cases requiring documents. Please send your message to [email protected] with a clear subject line and full, up-to-date contact details, including your account ID where applicable. Providing complete information helps us process requests more quickly and reduces delays when verifying details or returning documents.
Send Us a Message
Response Time
Support response times: Most enquiries are answered within one business day. For straightforward account and payment queries we usually reply on the same day; more complex cases such as KYC checks, disputes or detailed investigations may take longer depending on the issue and third-party response times. We’ll keep you updated at each stage.
Feedback
Tell us what you think - we want your feedback, suggestions and ideas to improve the site. Share any issues, feature requests or game recommendations and our team will review them carefully. Your input helps shape updates to promotions, payments and the user experience. We take all feedback seriously and use it to refine the service and improve your time with us.