Terms and Conditions
These Terms and Conditions set out the rules that govern your use of Bella Vegas. They explain the relationship between us and our users, including account responsibilities, eligibility, acceptable platform use, promotions, payments and how we handle disputes. By registering or using the site you agree to these terms and any updates published on our platform.
Account responsibilities
You are responsible for keeping your account details accurate and up to date. Do not share your login credentials and notify us immediately if you suspect unauthorised access. We allow one account per person; creating multiple accounts may result in suspension and forfeiture of funds.
We may request verification documents at any time - for example, proof of identity, address or a selfie - before allowing withdrawals or changes to your account. You must cooperate with verification checks and provide genuine documents. We reserve the right to restrict, suspend or close accounts where identity or funding cannot be satisfactorily verified.
Eligibility requirements
To use Bella Vegas you must be at least 18 years old or older if required by your local law, and physically located in a jurisdiction where online gambling is permitted. Use of VPNs or anonymising software to bypass location restrictions is prohibited. Employees, affiliates and other specified persons may be excluded from certain promotions or access.
Acceptable platform use
Use the site lawfully and fairly. You must not engage in fraud, collusion, chargebacks, pattern betting intended to abuse bonuses, automated play using bots, or any behaviour that disrupts our services. Misuse may lead to account suspension and seizure of winnings where warranted. Do not attempt to manipulate games, events or systems.
General bonus and promotion rules
Promotions are subject to specific terms which will be published with each offer. Where applicable, wagering requirements apply - for many offers a 60x wagering requirement is used. Game contribution rates vary; for example, slots typically contribute 100%, roulette 50%, baccarat 25%, video poker 10% and blackjack 5% towards wagering. Bonus balances and free-spin prizes may carry maximum withdrawal caps - for example, match bonuses over 100% and free-bonus/free-spin prizes are capped at £1,000 and £100 respectively. Only one promotion may be claimed per person/IP unless stated otherwise. Promotional eligibility depends on your jurisdiction and may require a bonus code entered at deposit.
Deposits and withdrawals
We accept a range of payment methods including debit/credit cards and certain cryptocurrencies such as Bitcoin. Minimum and maximum deposit limits will be shown during the payment process and may vary by method. Minimum withdrawal is £100. Withdrawals are subject to verification checks and may be processed in instalments for larger amounts - lump-sum payouts apply for withdrawals under £2,500, while larger sums may be paid in tranches up to £10,000 depending on account status and checks. Processing times vary by method; crypto withdrawals can take up to 3 business days once processed, and bank transfers may take longer.
Dispute resolution
If you have a complaint contact our support team at [email protected] with full details and any supporting evidence. We will aim to resolve issues promptly and fairly. If a resolution cannot be reached internally we will explain available escalation steps and may refer the matter to relevant consumer bodies where appropriate.
Updates to terms and conditions
We may amend these Terms and Conditions from time to time. Material changes will be published on the site and, where practicable, communicated to registered users by email. Continued use of the platform after publication of updated terms constitutes acceptance of those changes, so please review this page regularly.